Política de reembolso

We are committed to ensuring your complete satisfaction with every purchase. To maintain the highest standards of service and product integrity, we have established a refined return process designed for your convenience and peace of mind.

Eligibility for Returns

To qualify for a return, please ensure that your item meets the following criteria:

• The item must be unused and in the exact same condition as when you received it.
• The original packaging must be retained and included with the return.

Timeframe for Returns

You have 30 days from the date of delivery to initiate a return request. We kindly ask that you review your purchase within this period to ensure it meets your expectations.

How to Initiate a Return

To begin the return process, please send an email to hauls-genome2f@icloud.com. In your message, include your order details and the reason for the return. Please note: You must email us to obtain the correct return address and further instructions. Returns sent without prior authorization may not be accepted.

Refund Processing

Once we receive your returned item and verify its condition, we will proceed with your refund. Please allow 7-14 business days for the refund to be processed and reflected in your original payment method. The timing may vary slightly depending on your bank or credit card provider.

If you have any questions or require assistance, our dedicated support team is here to help. Please do not hesitate to contact us at hauls-genome2f@icloud.com.